染雾给客户的英文道歉信 篇一
Dear [Customer's Name],
I am writing this letter to sincerely apologize for the inconvenience caused to you due to [explain the reason for the apology]. We highly value your patronage and take full responsibility for the error made on our part.
We understand that our mistake has caused you inconvenience and frustration, and we deeply regret the negative experience you had with our company. Please accept our sincere apologies for any inconvenience or frustration this may have caused you.
At [Company Name], we strive to provide excellent customer service and ensure that our customers are always satisfied. Unfortunately, in this instance, we failed to meet your expectations, and we are truly sorry for the inconvenience you experienced.
We have already taken immediate actions to rectify the situation and prevent similar issues from occurring in the future. Our team is working diligently to [explain the steps taken to resolve the issue]. We assure you that this is an isolated incident and we have taken measures to ensure that it will not happen again.
To compensate for the inconvenience caused, we would like to offer you [offer a solution or compensation]. We hope that this gesture shows our commitment to rectifying the situation and making things right for you.
Once again, we apologize for any inconvenience caused and appreciate your understanding and patience in this matter. We value your business and want to assure you that this incident does not reflect our standard of service.
If you have any further questions or concerns, please do not hesitate to contact our customer service department at [customer service contact details]. We are here to assist you and make sure that your future experiences with us are smooth and enjoyable.
Thank you for your understanding, and we look forward to serving you better in the future.
Sincerely,
[Your Name]
[Your Title]
[Company Name]
给客户的英文道歉信 篇二
Dear [Customer's Name],
I am writing this letter to express my sincere apologies for the inconvenience caused to you due to the recent issue with [explain the situation]. We deeply regret the negative experience you had with our company and would like to assure you that we take this matter very seriously.
At [Company Name], we strive to provide exceptional service to all our valued customers, and we understand that we have failed to meet your expectations in this instance. We are truly sorry for any inconvenience or frustration this may have caused you.
Please be assured that we have investigated the matter thoroughly and have implemented measures to prevent a similar incident from occurring in the future. We have taken immediate actions to rectify the situation, including [explain the steps taken to resolve the issue].
We understand that our apology cannot undo the inconvenience you have experienced, but we would like to make it right for you. As a token of our apology, we would like to offer you [offer a solution or compensation]. We hope that this gesture demonstrates our commitment to rectifying the situation and earning back your trust.
We highly value your business and want to assure you that this incident does not reflect our standard of service. We are continuously working to improve our processes and ensure that such instances are avoided in the future.
If you have any further questions or concerns, please do not hesitate to contact our customer service department at [customer service contact details]. We are here to assist you and resolve any outstanding issues promptly.
Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your understanding and patience in this matter and hope to have the opportunity to serve you better in the future.
Thank you for your continued support.
Sincerely,
[Your Name]
[Your Title]
[Company Name]
给客户的英文道歉信 篇三
Dear Mr. Li
It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
Sincerely,
Alfred Zhuang
给客户的英文道歉信 篇四
Dear Mr. Shu
I would like to thank you for choosing the China World Hotel for your recently stay.
On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.
As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.
My apologize once again and thank you for taking time to bring this matter to our attention.
We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.
Should you have any inquiries, please feel free to contact me.
Kind and best regards.
Alfred Zhuang
