关于对顾客的英语道歉信范文(推荐4篇)

I am writing this letter to sincerely apologize for the unpleasant experience you had during your recent visit to our store. We deeply regret the inconvenience and frustration caused to you.

We understand that our products and services did not meet your expectations, and we take full responsibility for this. Please allow me to explain the circumstances surrounding the issue. Due to an unexpected high demand, we experienced a shortage of stock, resulting in delays in fulfilling orders. This led to your order being delayed and not delivered within the promised timeframe. We understand the inconvenience this has caused you, and we sincerely apologize for the frustration and disappointment it may have caused.

We want to assure you that steps have been taken to rectify the situation. We have increased our stock levels to meet the demand and have implemented a more efficient order fulfillment process to ensure timely delivery. Additionally, we have addressed the issue with our customer service team to prevent similar incidents from occurring in the future.

As a token of our apology, we would like to offer you a 10% discount on your next purchase with us. We value your business and want to regain your trust and confidence in our products and services. Please find enclosed a voucher with the discount code, which can be redeemed online or in-store.

Once again, please accept our sincerest apologies for the inconvenience caused. We appreciate your understanding and hope that you will give us another chance to serve you better in the future. If you have any further concerns or require any assistance, please do not hesitate to contact our customer service team, who will be more than happy to assist you.

Thank you for your patience and continued support.

Yours sincerely,

[Your Name]

[Your Position]

[Company Name]

篇二

Dear esteemed customer,

I am writing this letter to express my deepest apologies for the unsatisfactory experience you encountered during your recent stay at our hotel. We understand that the issues you faced, such as the lack of cleanliness in your room and the poor service from our staff, greatly affected your overall experience. Please accept our sincerest apologies for the inconvenience caused.

At our hotel, we strive to provide exceptional service and maintain the highest standards of cleanliness. However, it is clear that we have failed to meet these standards during your stay. We deeply regret this and want to assure you that we are taking immediate action to address the issues and prevent their recurrence.

We have conducted a thorough investigation into the matter and have taken appropriate measures to rectify the situation. Our housekeeping staff has undergone additional training to ensure that our rooms are cleaned to the highest standards. Furthermore, we have conducted a retraining session with our entire staff to emphasize the importance of providing excellent customer service.

To compensate for the inconvenience caused, we would like to offer you a complimentary one-night stay at our hotel. Additionally, we have implemented a new feedback system to encourage guests to share their experiences and help us continuously improve our services.

Once again, please accept our sincerest apologies for the inconvenience caused. We value your patronage and hope that you will give us another opportunity to exceed your expectations in the future. If you have any further concerns or require any assistance, please do not hesitate to contact me directly at [phone number] or [email address].

Thank you for your understanding and patience.

Yours sincerely,

[Your Name]

[Your Position]

[Hotel Name]

关于对顾客的英语道歉信范文篇三

Dear XX,

Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your compa

ny, but we will push EMS to send it to you as soon as possible, and update informations to you once available. Pls dont hesitate to contact with us if you have any doubt, tks.

Best regards.

Yours,

***

关于对顾客的英语道歉信范文篇四

March 20, 2011

Dear Mr. **,

I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got something urgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday. I must genuinely make an apology to you for my failure of keeping my promise again.

Yours,

***