染雾商务英语的道歉信 篇一
Dear [Recipient's Name],
I am writing this letter to sincerely apologize for the inconvenience caused due to the recent delay in delivery of your order. I understand the frustration and disappointment this may have caused you and I assure you that we are taking immediate steps to rectify the situation.
We deeply regret the delay and understand the importance of timely delivery in the business world. Our company prides itself on providing excellent customer service, and this incident does not reflect our usual standards. I would like to offer my personal apology for any inconvenience or disruption this delay may have caused.
Upon investigation, we found that the delay was caused by unforeseen circumstances beyond our control. However, we take full responsibility for the situation and assure you that we are taking immediate action to prevent any such delays in the future. We have already implemented measures to improve our delivery process and ensure that this issue does not occur again.
To make up for the delay, we would like to offer you a 10% discount on your next order with us. Additionally, we will expedite the delivery of your current order and ensure that it reaches you as soon as possible. We value your business and want to make sure that you have a positive experience with our company.
Once again, please accept our sincere apologies for any inconvenience caused. We appreciate your understanding in this matter and assure you that we are committed to providing you with the best service possible. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
Thank you for your understanding and continued support.
Yours sincerely,
[Your Name]
[Your Title/Position]
[Company Name]
商务英语的道歉信 篇二
Dear [Recipient's Name],
I am writing this letter to express my deepest apologies for the recent mishap during our business meeting. I understand the inconvenience and frustration this may have caused you and I want to assure you that we are taking immediate steps to rectify the situation.
During the meeting, there was a miscommunication that led to misunderstandings and delays. I take full responsibility for this and I sincerely apologize for any inconvenience or disruption caused to you and your team. This incident does not reflect our usual professionalism and commitment to our clients.
To address the issue, we are conducting a thorough investigation to understand the root cause of the miscommunication and taking steps to prevent any similar incidents in the future. We have also implemented additional training for our team members to improve their communication skills and ensure better coordination during meetings.
In order to make up for the inconvenience caused, we would like to offer you a complimentary service or a discount on your next order with us. We value your business and want to ensure that you have a positive experience working with our company.
Once again, please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and patience in this matter. If you have any further concerns or questions, please do not hesitate to contact me directly.
Thank you for your understanding and continued support.
Yours sincerely,
[Your Name]
[Your Title/Position]
[Company Name]
商务英语的道歉信 篇三
Dear Sir.
I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.
Best regards
商务英语的道歉信 篇四
Dear Mr. Clinton
Thank you for your letter of 9 May 20XX concerning faulty goods purchased in our store in London.
I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.
Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.
In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.
Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards
Yours sincerely
Paul Harvey
Customer Relations.
