染雾酒店英文道歉信范文 篇一
Apology Letter from a Hotel
Dear [Guest's Name],
We would like to express our sincerest apologies for the inconvenience and unpleasant experience you had during your recent stay at our hotel. We understand that our failure to meet your expectations has caused you great inconvenience, and for that, we are truly sorry.
We have carefully investigated the issues you raised, and we have identified the areas where we fell short. Please know that we take your feedback seriously, and we are committed to making the necessary improvements to ensure that such incidents do not happen again in the future.
One of the main concerns you mentioned was the cleanliness of your room. We deeply regret that the cleanliness standards were not up to par, and we apologize for any discomfort this may have caused you. We have already taken immediate action by conducting additional training sessions for our housekeeping staff to reinforce the importance of maintaining high cleanliness standards in all our rooms.
Another issue you highlighted was the delay in the room service. We apologize for the inconvenience caused by the delay, and we have addressed this matter with our food and beverage team to ensure that our guests receive prompt and efficient service at all times.
Furthermore, we understand that the noise disturbance from the construction nearby disrupted your peaceful stay. We sincerely apologize for this inconvenience, as the construction was beyond our control. However, we have taken note of your feedback and will make sure to provide our guests with accurate information regarding any potential disturbances that may arise in the future.
To compensate for the inconveniences you experienced, we would like to offer you a complimentary two-night stay in one of our premium rooms. We believe that this will give us an opportunity to regain your trust and showcase the improvements we have made.
Once again, we apologize for the inconveniences you encountered during your stay with us. We highly value your feedback, as it helps us to improve our services and ensure that our guests have a comfortable and enjoyable experience. We hope that you will give us another chance to serve you and demonstrate the high standards we strive to achieve.
Thank you for bringing these matters to our attention, and we look forward to welcoming you back to our hotel.
Sincerely,
[Hotel Manager's Name]
[Hotel Name]
[Contact Information]
酒店英文道歉信范文 篇二
Apology Letter from a Hotel
Dear [Guest's Name],
We would like to extend our sincerest apologies for the unfortunate incident that occurred during your recent stay at our hotel. We deeply regret the inconvenience and distress it has caused you, and we want you to know that we take full responsibility for the actions of our staff.
We have thoroughly investigated the incident you reported and have taken immediate disciplinary action against the staff member involved. Such behavior is absolutely unacceptable and does not reflect the values and standards we uphold at our hotel. We assure you that we have conducted additional training sessions to reiterate the importance of professionalism, respect, and appropriate conduct with all our staff members.
We understand that the incident has left you feeling unsafe and uncomfortable, and we sincerely apologize for this. We want to assure you that we have implemented stricter security measures to ensure the safety and well-being of all our guests. We have also reinforced our protocols for handling guest complaints to ensure that they are addressed promptly and effectively.
To show our genuine commitment to making amends, we would like to offer you a full refund for the duration of your stay. We believe that this gesture reflects our deep regret and our desire to rectify the situation. Additionally, we would like to extend an invitation for you to stay with us again, completely free of charge. We want to provide you with an opportunity to experience the level of service and hospitality that we strive to deliver to all our guests.
Once again, we apologize for the distressing experience you had during your stay. We value your feedback and take it as an opportunity for growth and improvement. We assure you that we are taking all necessary steps to prevent such incidents from occurring in the future.
Thank you for bringing this matter to our attention, and we hope that you will give us another chance to serve you and regain your trust.
Sincerely,
[Hotel Manager's Name]
[Hotel Name]
[Contact Information]
酒店英文道歉信范文 篇三
Dear Sir or Madam:
The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.
We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.
Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.
With renewed apologies.
Yours Sincerely
Alfred Zhuang
Front Office Manager
酒店英文道歉信范文 篇四
Mr. Ulrich Niemann.
Director
People-People Exchange Co.
Dear Sir or Madam: Friday 22nd September
Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.
Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.
I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.
It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.
We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.
My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.
Regards
Alfred Zhuang
Front Office Manager
