染雾酒店前台主管英文简历 篇一
I. Personal Information
Name: [Your Full Name]
Address: [Your Address]
Phone Number: [Your Phone Number]
Email: [Your Email Address]
II. Objective
Highly skilled and dedicated professional seeking a position as a Hotel Front Desk Supervisor. Offering excellent customer service skills, strong organizational abilities, and a proven track record of managing a team. Eager to contribute to the success of a reputable hotel and ensure a positive experience for all guests.
III. Education
Bachelor of Arts in Hospitality Management
[University Name], [City, Country]
[Year of Graduation]
IV. Work Experience
Front Desk Agent
[Hotel Name], [City, Country]
[Year] - Present
- Greet and check-in guests, ensuring a smooth and efficient process
- Handle guest complaints and inquiries, providing excellent customer service
- Train new front desk agents on hotel policies and procedures
- Collaborate with other departments to ensure guest satisfaction and resolve any issues
- Assist in managing room reservations and ensuring accurate billing
Front Desk Supervisor
[Hotel Name], [City, Country]
[Year] - [Year]
- Oversaw the daily operations of the front desk, including managing a team of front desk agents
- Conducted performance evaluations and provided feedback to team members
- Implemented strategies to improve guest satisfaction and streamline check-in/check-out processes
- Assisted in developing and implementing hotel policies and procedures
- Resolved guest complaints and issues in a timely and professional manner
V. Skills
- Excellent customer service skills, with the ability to handle difficult situations diplomatically
- Strong organizational and multitasking abilities, with a keen attention to detail
- Proficient in using hotel management software and Microsoft Office Suite
- Effective communication and leadership skills, with the ability to motivate and guide a team
- Fluent in English and [Any other languages you speak]
VI. References
Available upon request
酒店前台主管英文简历 篇二
I. Personal Information
Name: [Your Full Name]
Address: [Your Address]
Phone Number: [Your Phone Number]
Email: [Your Email Address]
II. Objective
Highly experienced and results-driven professional seeking a challenging position as a Hotel Front Desk Supervisor. Offering a strong background in hotel operations, exceptional leadership skills, and a commitment to delivering exceptional customer service. Dedicated to ensuring a seamless guest experience and exceeding hotel standards.
III. Education
Bachelor of Science in Hospitality Management
[University Name], [City, Country]
[Year of Graduation]
IV. Work Experience
Front Desk Supervisor
[Hotel Name], [City, Country]
[Year] - Present
- Manage the daily operations of the front desk, including overseeing a team of front desk agents and ensuring efficient check-in/check-out processes
- Develop and implement strategies to enhance guest satisfaction and improve operational efficiency
- Conduct regular training sessions for front desk agents to ensure consistent service standards
- Collaborate with other departments to address guest needs and resolve any issues promptly
- Analyze guest feedback and implement necessary improvements to enhance the overall guest experience
Front Office Manager
[Hotel Name], [City, Country]
[Year] - [Year]
- Led a team of front desk supervisors and agents, ensuring smooth operations and exceptional guest service
- Developed and implemented standard operating procedures for the front office department
- Monitored and controlled expenses, ensuring adherence to budget guidelines
- Conducted performance evaluations and provided training and development opportunities for team members
- Collaborated with the sales and marketing team to maximize revenue and occupancy rates
V. Skills
- Strong leadership and decision-making abilities, with a focus on achieving operational excellence
- Excellent problem-solving skills, with the ability to think critically and find creative solutions
- Proficient in using hotel management software, property management systems, and Microsoft Office Suite
- Exceptional interpersonal and communication skills, with the ability to build positive relationships with guests and team members
- Fluent in English and [Any other languages you speak]
VI. References
Available upon request
酒店前台主管英文简历 篇三
yjbys
The woman is 30 years old cantonese
Education: high school
Working years: 5-8 years
Expected salary: 3000-5000 yuan
Working place: guangzhou - tianhe-unlimited
Intent: sales representative/customer manager | sales assistant |, | lobby manager | executive/assistant
Strong ability to communicate and strong ability to learn, strong ability to learn, strong ability to be able to be good, good to be honest, good sense of responsibility
Work experience
(I worked for seven years and I did three jobs.)
The foshan dalis garment factory
Working hours: September 2007 to February 2009 [1 year 5 months]
Job title: clerk
Job description: shop assistant, introduce and sell in-store products
Grand hotel
Working hours: June 2009 to May 2011 [1 year 11 months]
Title: room clerk, floor leader
The content of the work: clerk, responsible for answering the telephone, guest room check-out to dock with the front desk back, beverage inventory per month, often on the floor when the shortage of staff to help the waiter do room together! Between April 2010 and May 2011, because of the serious and responsible work, was promoted to floor supervisors, room is responsible for the waiter do health check, according to the guest room occupancy percentage and all kinds of guest rooms, arrange the waiter cleaning the room. Check the housekeeping in the area under the jurisdiction of the area, the condition of the equipment, the use of the room bar and the hygiene of the public areas of the floor; Check the floor waiters for all kinds of working procedure, labor discipline, safety system compliance, etc.
Great shun jing hua hotel
Working hours: May 2011 to February 2015 [3 years 9 months]
Job title: receptionist, desk clerk
Job description: be responsible for the guest check-in and check-out procedures, completes the phone and call the guest room reservation, arrange room and time, to assist the hotel leadership management work, deal with guest problems and complaints, check the accounts on duty to spend the night (careful) and make the corresponding statements. If you have any new employee orientation, lead the training of new employees. In the absence of the assistant of the lobby, the assistant manager will be assigned to the assistant manager, who will be in the position of the assistant manager to handle the affairs in the area. Responsible for his work, he was mentioned as the guest director of the front room in 2013.
self-description
I am easygoing, optimistic, positive and conscientious, and never shirk responsibility. Able to work under pressure; Work on your own; Have good team spirit, can keep good communication with colleagues and other department and combining ability actively, I also love learning, with a rigorous earnest work attitude, strong sense of responsibility, have good team cooperation ability, I have a good image and temperament, a healthy body and optimistic spirit that I can fully into the work. Believe your choice, give me a platform, I will show different I, let out a different light.
酒店前台主管英文简历 篇四
yjbys
A man is 36 years old in hunan
Education: secondary school/technical school
Length of work: 2-3 years
Expected salary: negoti
able
Working place: guangzhou - tianhe-unlimited
Objective: manager | hr/assistant | reservations manager
Strong ability to communicate and strong ability to learn, strong ability to learn, strong ability to be able to be good and good to be honest, good sense of responsibility
Work experience
(worked for 3 years, 8 months, 2 jobs)
Guangzhou Kowloon city business hotel
Working hours: February 2011 to February 2012
Job title: hr supervisor
Job description: responsible for recruitment of company personnel, as well as primary training, organize employee profile. Actively cooperate with other departments to do the work of staff thinking.
Guangzhou Kowloon city business hotel
Working hours: February 2012 to October 2014 [2 years 8 months]
Job title: front desk supervisor
Responsible for the work arrangement of the front desk staff and the training, responsible for the hotel's online sales, handling customer complaints, etc.
Education experience
In June 1999, he graduated from the 3rd food technical school computer accounting in hunan province
self-description
I have been working in the hotel for three years and have a strong sense of responsibility.
