染雾酒店文员英文简历范文 篇一
Hotel Clerk Resume Sample
Personal Information:
Name: Emily Smith
Address: 123 Main Street, New York, NY 10001
Phone: (555) 123-4567
Email: emilysmith@email.com
Objective:
To obtain a position as a hotel clerk where I can utilize my excellent customer service skills and attention to detail to ensure a positive experience for guests.
Education:
Bachelor of Arts in Hospitality Management
New York University, New York, NY
Graduated May 20XX
Skills:
- Strong interpersonal and communication skills, both written and verbal
- Exceptional customer service skills with a focus on guest satisfaction
- Proficient in using hotel management software and reservation systems
- Attention to detail and ability to multitask in a fast-paced environment
- Fluent in English and Spanish
Experience:
Front Desk Clerk
ABC Hotel, New York, NY
June 20XX - Present
- Greet and check-in guests in a friendly and professional manner
- Assist guests with any inquiries or requests during their stay
- Manage reservations and ensure accurate room assignments
- Process payments and maintain accurate records
- Handle guest complaints and resolve issues in a timely and satisfactory manner
Front Office Intern
XYZ Hotel, New York, NY
May 20XX - August 20XX
- Assisted with guest check-in and check-out procedures
- Answered phone calls and provided information about hotel services and amenities
- Updated and maintained guest records and reservation systems
- Collaborated with other departments to ensure smooth operations
- Handled cash and credit card transactions accurately
Additional Information:
- Excellent problem-solving skills and ability to handle difficult situations with composure
- Strong knowledge of local attractions and restaurants to provide recommendations to guests
- Ability to work flexible hours, including weekends and holidays
- Proactive and team-oriented with a strong work ethic
References:
Available upon request
酒店文员英文简历范文 篇二
Hotel Clerk Resume Sample
Personal Information:
Name: John Davis
Address: 456 Oak Street, Los Angeles, CA 90001
Phone: (555) 987-6543
Email: johndavis@email.com
Objective:
Highly organized and detail-oriented hotel clerk seeking a position to utilize my strong administrative skills and provide exceptional service to guests.
Education:
Associate's Degree in Hospitality and Tourism
University of California, Los Angeles, CA
Graduated May 20XX
Skills:
- Proficient in using hotel management software and reservation systems
- Excellent administrative skills, including data entry and record keeping
- Strong attention to detail and ability to multitask in a fast-paced environment
- Exceptional customer service skills with a focus on guest satisfaction
- Fluent in English and German
Experience:
Hotel Clerk
Sunshine Hotel, Los Angeles, CA
June 20XX - Present
- Greet and check-in guests, ensuring a smooth and efficient process
- Answer phone calls and respond to inquiries about hotel services and rates
- Handle guest complaints and resolve issues promptly and professionally
- Maintain accurate guest records and reservation systems
- Collaborate with housekeeping and maintenance staff to ensure a pleasant stay for guests
Front Desk Agent
Ocean View Resort, Los Angeles, CA
May 20XX - August 20XX
- Assisted guests with check-in and check-out procedures
- Provided information about local attractions and restaurants
- Managed reservations and assigned rooms based on guest preferences
- Handled cash and credit card transactions accurately
- Prepared daily reports and maintained accurate records
Additional Information:
- Strong problem-solving skills and ability to remain calm under pressure
- Familiarity with Microsoft Office Suite and ability to quickly learn new software
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Flexible schedule and willingness to work evenings, weekends, and holidays
References:
Available upon request
酒店文员英文简历范文 篇三
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.
OBJECTIVE:
To contribute developed customer relations and administrative skills to a challenging in a hotel.
SUMMARY OF QUALIFICATIONS:
Developed interpersonal skills,having de
Detail-and goal-oriented.
Function well in high-stress atmosphere.
Knowledgeable on both EECO and APTEC computers systems.
CAREER HISTORY Hotel Clerk
Resolved guests' needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms.
1988-1991 WALDEN HOTEL,Walton,KS
Hotel Clerk
Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.
1986-1987 WALDEN HOTEL,Walton,KS
Sales Associate
Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.
1983-1985 BETHEL COLLEGE,North Newton,KS
Secretary
Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.
EDUCATION
BETHANY COLLEGE,Lindsborg,KS
Bachelor of Science;Sociology,1983
PREFERENCES
Furnished upon request.
Candidate's customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.
Education is de-emphasized because candidate's work history is strong.
