染雾酒店文员英文简历 篇一
Hotel Clerk Resume
Personal Information:
Name: [Your Name]
Address: [Your Address]
Phone Number: [Your Phone Number]
Email: [Your Email Address]
Objective:
To obtain a position as a hotel clerk where I can utilize my excellent customer service skills and organizational abilities to contribute to the smooth operation of the hotel.
Education:
- Bachelor's Degree in Hospitality Management, [University Name], [Year]
- Relevant coursework: Front Office Operations, Hotel Accounting, Hospitality Marketing
Experience:
Front Desk Clerk, [Hotel Name], [Dates]
- Greeted guests and ensured a friendly and welcoming atmosphere
- Checked guests in and out of the hotel, handling reservations and payments
- Answered phone calls and responded to inquiries in a professional manner
- Assisted with coordination of guest services, including room service, housekeeping, and maintenance
- Resolved guest complaints and concerns in a timely and satisfactory manner
Skills:
- Excellent customer service skills, with a friendly and approachable demeanor
- Strong organizational abilities, with the ability to multitask and prioritize tasks effectively
- Proficient in using hotel management software and reservation systems
- Excellent communication skills, both verbal and written
- Ability to work well in a team and independently
Languages:
- Fluent in English and Mandarin Chinese
References:
Available upon request
酒店文员英文简历 篇二
Hotel Clerk Resume
Personal Information:
Name: [Your Name]
Address: [Your Address]
Phone Number: [Your Phone Number]
Email: [Your Email Address]
Objective:
To secure a position as a hotel clerk, utilizing my strong communication skills and attention to detail to contribute to the efficient and effective operation of the hotel.
Education:
- Associate's Degree in Hospitality Management, [University Name], [Year]
- Relevant coursework: Front Office Operations, Hotel Accounting, Hospitality Marketing
Experience:
Front Desk Receptionist, [Hotel Name], [Dates]
- Welcomed guests and provided them with a personalized check-in experience
- Assisted with managing reservations, ensuring accuracy and efficiency
- Handled guest inquiries and provided information about hotel services and local attractions
- Assisted with concierge services, including arranging transportation and making restaurant reservations
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction
Skills:
- Strong interpersonal and communication skills, with the ability to build rapport with guests and colleagues
- Attention to detail, ensuring accuracy in all tasks and maintaining a high standard of service
- Proficient in using hotel management software and reservation systems
- Ability to handle and resolve guest complaints and concerns professionally and efficiently
- Ability to work under pressure and in a fast-paced environment
Languages:
- Fluent in English and Spanish
References:
Available upon request
酒店文员英文简历 篇三
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDIN
OBJECTIVE:
To contribute developed customer relations and administrative skills to a challenging in a hotel.
SUMMARY OF QUALIFICATIONS:
Developed interpersonal skills,having dealt with a spanersity of clients,professionals and staff members.
Detail-and goal-oriented.
Function well in high-stress atmosphere.
Knowledgeable on both EECO and APTEC computers systems.
CAREER HISTORY Hotel Clerk
Resolved guests' needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms.
1988-1991 WALDEN HOTEL,Walton,KS
Hotel Clerk
Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.
1986-1987 WALDEN HOTEL,Walton,KS
Sales Associate
Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.
1983-1985 BETHEL COLLEGE,North Newton,KS
Secretary
Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.
EDUCATION
BETHANY COLLEGE,Lindsborg,KS
Bachelor of Science;Sociology,1983
PREFERENCES
Furnished upon request.
Candidate's customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.
Education is de-emphasized because candidate's work history is strong.
