染雾售后技术支持工程师英文个人简历 篇一
Personal Profile:
Name: John Smith
Gender: Male
Date of Birth: January 1, 1985
Nationality: American
Contact Information:
- Phone: +1-123-456-7890
- Email: johnsmith@email.com
Objective:
Highly skilled and motivated After-Sales Technical Support Engineer with 8 years of experience in providing outstanding customer service and technical support. Committed to ensuring customer satisfaction by resolving technical issues and providing timely solutions. Seeking a challenging role in a reputable company to utilize my skills and expertise in delivering exceptional support to clients.
Education:
- Bachelor of Science in Computer Engineering, XYZ University, USA, 2007
Professional Experience:
After-Sales Technical Support Engineer, ABC Company, USA
January 2015 - Present
- Provide technical support to customers via phone, email, and on-site visits.
- Troubleshoot and resolve complex technical issues related to software and hardware.
- Collaborate with cross-functional teams to ensure timely resolution of customer issues.
- Conduct product training sessions for customers and internal staff members.
- Maintain accurate records of customer interactions and solutions provided.
Technical Support Specialist, DEF Corporation, USA
April 2010 - December 2014
- Assisted customers in troubleshooting and resolving technical issues.
- Provided remote support to customers via phone and email.
- Developed and maintained a knowledge base of common technical issues and solutions.
- Supported the sales team by conducting product demonstrations for potential customers.
- Collaborated with the engineering team to identify and fix software bugs.
Skills:
- Strong technical knowledge of computer hardware and software systems.
- Excellent problem-solving and analytical skills.
- Ability to effectively communicate complex technical concepts to non-technical individuals.
- Strong customer service skills with a focus on customer satisfaction.
- Proficient in Microsoft Office Suite and CRM software.
Languages:
- English (Native)
- Spanish (Fluent)
References:
Available upon request.
售后技术支持工程师英文个人简历 篇二
Personal Profile:
Name: Emily Johnson
Gender: Female
Date of Birth: February 15, 1990
Nationality: British
Contact Information:
- Phone: +44-123-456-7890
- Email: emilyjohnson@email.com
Objective:
Dedicated After-Sales Technical Support Engineer with a proven track record of providing exceptional customer service and technical support. Skilled in troubleshooting and resolving complex technical issues. Seeking a challenging role in a dynamic organization to utilize my expertise in delivering top-notch support to clients and contribute to their success.
Education:
- Bachelor of Engineering in Electrical Engineering, XYZ University, UK, 2012
Professional Experience:
After-Sales Technical Support Engineer, GHI Solutions, UK
March 2014 - Present
- Respond to customer inquiries and provide technical support via phone and email.
- Diagnose and resolve software and hardware issues for customers.
- Collaborate with the engineering team to identify and resolve product defects.
- Conduct on-site visits to troubleshoot and resolve complex technical issues.
- Train customers and internal staff members on product usage and troubleshooting techniques.
Technical Support Specialist, JKL Technologies, UK
June 2012 - February 2014
- Provided technical support to customers via phone and email.
- Assisted in the development and testing of new software releases.
- Conducted product demonstrations for potential customers.
- Assisted the sales team in identifying customer needs and recommending appropriate solutions.
- Maintained accurate records of customer interactions and solutions provided.
Skills:
- Strong technical knowledge of electrical and electronic systems.
- Proficient in troubleshooting and resolving software and hardware issues.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet tight deadlines.
- Proficient in using CRM software and Microsoft Office Suite.
Languages:
- English (Native)
- French (Intermediate)
References:
Available upon request.
售后技术支持工程师英文个人简历 篇三
售后技术支持工程师英文个人简历范文
Resume number: 152731402 Updating date: 2008-11-09 11:07:04 no photo Name: Mr. Gavin Zhang Nationality: China (Mainland) Current Place: Guangzhou Height/Weight: 1
In Vietnam(2006.7-2006.9)
Communicate with the bank(EAB bank) and provide necessary hardware/software support to the local bank in different city around HoChiMinh city.
In Nigeria(2006.10-2006.12)
Keep good relationship with the ASP( Authorized Service Partner) and the bank(ECOBank), plan as a whole about the Africa project(spare parts, training plan ect.). Perform the Software Verification to plug in the local network as well as the hardware and software support.
Details:
The training(level 1 and Level 2 training) to the service engineers in different countries.
Troubleshooting/repairing personally or long-distance support by phone or internet with logic diagrams or schematics. Also, keep a good relationship with the bank and the agent, or service agent, as well as promote harmony between them to accomplish the whole project.
Prepare all necessary technical documents.Reasons for leaving: Company's name:MHAQ(Mitsubishi Haier Air-conditioner Co., ltd. Qingdao), Haier GroupBegin and end date: 2001-08-2004-08Enterprise nature:State-owned enterprisesIndustry: Mechanics/Electrical Equipment/Heavy IndustryJob Title: DeveloperJob description: Reasons for leaving: Educational Background Name of School: GuangDong University of Technology Highest Degree: Master Date of Graduation: 2007-07-01 Name of Major 1: Automatic control & measurement technolo Name of Major 2: Education experience: Start dateEnd dateEducation organizationMajorsCertificateCertificate No1997-092001-07Shandong Institute of Light IndustryMajor in Industry electric Automatic con2004-092007-07GuangDong University of TechnologyAutomatic control & measurement technoloMaster degree1191132007000103 Language Ability Foreign Language: English Level: excellent Chinese level: excellent Cantonese Level: normal Relevant skills and abilities LANGUAGE
Have a good command of both spoken and written English .Past CET-6, TOEFL:607. Skilled in English Translation for Automation Professionals.
Can speak and write everyday Japanese. JLPT Grade 4 in Dec. 2005
COMPUTER SKILL
Skilled in use of CAD2000, MS Office(Frontpage2000/2003 Word Excel ect.), DOS, Win 95/98/2000/NT, C, C++，Visual C++, Keil C51. VHDL FPGA (Altera).
Proficient in computer hardware.
OTHERS
Aggressive, independent and be able to work under a dynamic environment. Have coordination skills, teamwork spirit. Studious nature and dedication are my greatest strengths Self-recommendation letter
