染雾办公室接电话常用英语 篇一
In today's professional world, answering phone calls is a common task in the office. Whether you are a receptionist, a secretary, or just an employee who occasionally picks up the phone, it is important to have a good command of English telephone etiquette. In this article, we will explore some commonly used English phrases for answering phone calls in the office.
1. Greeting the caller
- "Good morning/afternoon, [Company Name]. How may I assist you today?"
- "Thank you for calling [Company Name]. How can I help you?"
- "Hello, this is [Your Name] speaking. How may I be of assistance?"
2. Identifying yourself and the company
- "This is [Your Name] from [Company Name]. How can I assist you?"
- "You have reached [Company Name]. How may I help you today?"
- "Thank you for calling [Company Name]. This is [Your Name]. How can I assist you?"
3. Asking for the caller's name and purpose of the call
- "May I ask who is calling, please?"
- "Could you please provide your name and the reason for your call?"
- "May I know who I am speaking with and the purpose of your call?"
4. Taking a message
- "I'm sorry, but [person's name] is currently unavailable. May I take a message?"
- "I'm afraid [person's name] is not available at the moment. Can I assist you with anything or take a message?"
- "I'm sorry, but [person's name] is in a meeting. Would you like to leave a message?"
5. Transferring the call
- "Please hold while I transfer your call to the appropriate department/person."
- "Let me connect you with the relevant department. Please hold the line."
- "I will transfer your call to [person's name]. Please stay on the line."
6. Ending the call
- "Thank you for calling [Company Name]. Have a great day!"
- "I hope I was able to assist you. If you have any further questions, feel free to call back."
- "Thank you for your call. Have a wonderful day!"
Remember, it is essential to speak clearly and politely when answering phone calls in the office. Active listening and effective communication skills are also crucial to provide excellent customer service. Practice these phrases and techniques to ensure professionalism and efficiency when handling phone calls in the office.
办公室接电话常用英语 篇二
In the modern workplace, effective telephone communication is a vital skill. As an office professional, it is crucial to master the art of answering phone calls in English. In this article, we will explore some commonly used English phrases for answering phone calls and handling various situations in the office.
1. Greeting the caller
- "Good morning/afternoon, [Company Name]. How may I assist you today?"
- "Thank you for calling [Company Name]. How can I help you?"
- "Hello, this is [Your Name] speaking. How may I be of assistance?"
2. Identifying yourself and the company
- "This is [Your Name] from [Company Name]. How can I assist you?"
- "You have reached [Company Name]. How may I help you today?"
- "Thank you for calling [Company Name]. This is [Your Name]. How can I assist you?"
3. Asking for the caller's name and purpose of the call
- "May I ask who is calling, please?"
- "Could you please provide your name and the reason for your call?"
- "May I know who I am speaking with and the purpose of your call?"
4. Taking a message
- "I'm sorry, but [person's name] is currently unavailable. May I take a message?"
- "I'm afraid [person's name] is not available at the moment. Can I assist you with anything or take a message?"
- "I'm sorry, but [person's name] is in a meeting. Would you like to leave a message?"
5. Transferring the call
- "Please hold while I transfer your call to the appropriate department/person."
- "Let me connect you with the relevant department. Please hold the line."
- "I will transfer your call to [person's name]. Please stay on the line."
6. Dealing with difficult callers
- "I understand your frustration. Let me see how I can assist you."
- "I apologize for the inconvenience. Let me investigate the issue and find a solution for you."
- "I'm sorry to hear about the problem. I will do my best to resolve it for you."
7. Ending the call
- "Thank you for calling [Company Name]. Have a great day!"
- "I hope I was able to assist you. If you have any further questions, feel free to call back."
- "Thank you for your call. Have a wonderful day!"
Remember to speak clearly, politely, and confidently when answering phone calls in the office. Active listening and empathy are also essential to provide excellent customer service. With consistent practice, these phrases will become second nature, enabling you to handle phone calls with professionalism and efficiency.
办公室接电话常用英语 篇三
办公室接电话常用英语
1. ABC corporation. May I help you? ABC 公司，我能帮你什么吗?
这句话算是制式的讲法。一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上 "May I help you?" 跟 "How can I help you?" 都很常见就是了.
不过如果是机器接的电话, 则听到的多半是这样, "Thanks for calling ABC corporation, if you know your party’s last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." (感谢你打电话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按1, 如果是想要本公司的简介或出版品, 请按2, 如果是要找总机, 请按#, 或是请别挂断.
2. And you are? 你是?
如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, "Whom I am speaking with?" 或是 "Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?) 如果人家这样问我, 我就可以答, "This is Benlin."
像是 "And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上 "And you are?" 这句话还有许多适用的场合, 例如在公司的接待处 (reception). 来访的客人如果说, "I’m looking for Mr. Wolf." (我要找伍夫先生) 接待小姐就可以反问他, "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
3. I’ll put her on the phone. Just a secon 
Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, "Could you please just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, "Ok. I’ll put her on the phone. Just a second." (好, 我会请她听电话, 请稍等一下.)
上面讲的 put someone on the phone, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用‘转接’ transfer 或是 redirect. 会比较恰当. 例如同样的情况你可以说, "I’m transferring your call." 或是 "I’m redirecting your call." (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, "One moment, please." 或是, "OK. I’ll put you through."
办公室电话英语小技巧
1. ABC corporation. May I help you?
ABC公司，我能帮你什么吗?这句话算是制式的讲法，一般接起电话的人通常会先报公司的名字“ABC corporation”,然后再说，“May I help you?”或是如果要更客气一点的话则可以说“How can I help you?”(我访怎么帮你?)，因为这样的问法表示我‘该’怎么帮你，而非我‘需不需要’帮你，但基本上“May I help you?”跟“How can I help you?”都很常见就是了。
2.And you are?你是?
如果人家打电话来是要找你的上司，“May I talk to your manager?”(我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢!所以通常我们一定要先确定打电话来的是谁。最客气的问法是，“Whom I am speaking with?”或是“Whom am I talking to?”(我正在跟谁讲话呢?)但是人家一听是像我这种小毛头打电话找他们经理，他们就会用比较口语的.说法。“And you are?”(你是?)如果人家这样问我，我就可以答，“This is Benlin.”“And you ere?”这句话还有许多适用的场合，例如在公司的接待处(reception)来访的客人如果说，“I'm looking for Mr. Wolf”我要找伍夫先生)接待小姐就可以反问他，“And you ere?”(你是?)所以像这种简单又好用的句子大家一定要记起来喔!
3. I'll put her on the phone.Just a second.
我会请她听电话，请等一下。
Put someone on the phone 这个片语就是说请某人听电话。例如你打电话找你女朋友，结果女朋友的同事接了电话，就开始跟你东扯西扯，问你们昨天是不是吵架了啊，什么时候
要结婚啦，这时如果你实在不想跟她讲了，就可以说， “Could you please just put her on the phone?”
4. would you mind holding for one minute?
你介不介意稍微等一分钟啊?
大家要知道，老美基本上对这种无止境的等待是深恶痛绝的，所以要记得，如果人家打电话来，千万不要因为听不懂就说，“Hold on”,然后就跑去求救兵，这对打电话来的人是十分不礼貌的如果万不得己一定要请他稍候，我们要客气一点地说，“Would you mind holding for one minute?”所以记得要给对方一个明确的时间例如one second或是five minutes不要让对方无止境地等下去。
